Millions worry about their Christmas gifts: the ardently desired silk blouse has the wrong color, the dream shoes have the wrong size or the 6-Pack Socks from aunt are just the claws! And now? Our site clarifies the key issues around Exchange, warranty and money back procedure.
- can I exchange a sweater, which I don’t like, simply?
No, because there is no right to exchange for goods, which is fine in Germany. Takes back the seller but without the part, then just out of fairness. In what period of time the goods can be exchanged so 14 days, four weeks or a year, is also left to the dealer and should be clarified the best when purchasing.
- What is with reduced items?
There’s no difference. Whether the dealer convert reduced goods or not, is a voluntary service. Why is “reduced goods is excluded from the Exchange” be good law.
- may I have already worn the sweater, I would like to convert?
This is best before purchasing. Experience has shown that the dealer will agree to an exchange more if the part is still unworn and the original tag was not removed.
- can I return shoes with traces of use? Finally I must wear them only a few days to determine whether they are really comfortable.
Wrong! For shoes, there is no difference to other garments. Of course it is self-evident, that new shoes, I may not want to keep only within your own four walls, try out and test not only for the Adventure trip through the jungle.
- can I be at the Exchange on cash?
Because the Exchange anyway is a grace performance of the dealer, I must be satisfied me also, if the dealer in Exchange offers me only a voucher.
- how long are vouchers the valid?
Unlimited vouchers are valid for three years. Gift certificates may be limited, but at least one year must remain valid. A voucher is limited and this deadline expired, must the provider no longer redeem the voucher for goods and the acquired service – is obliged to pay a money value but still up to two years to do so, otherwise the seller would enrich themselves. It does not return the full value of only. The seller may pull off its lost profit from the value of the voucher, usually between 15 and 25 percent. Exception: scheduled events, such as a rock concert or a sporting event. To redeem the coupon to the date, it expires.
- What is cosmetics such as lipstick, creams, perfumes?
There’s no difference to other products. The Exchange is open a grace of the dealer and thus also the State in which the product for Exchange purpose should be, so used, etc. But: a substance is listed in the content list, which should not be used for cosmetics, then the lipstick, or the cream is flawed and may be reclaimed.
8 keyword complaint. Suppose the seller makes me responsible for the defect and will not replace the part. Who is right?
The dealers that won’t get in the first six months after purchase. He must prove that the goods transfer in order was or that are just. The customer must generally prove the defect of the goods. The goods are faulty, the trader in the duty – is no matter whether I have purchased the goods at full or reduced price. A warranty period of two years rule. Usually two repair attempts of the dealer must be tolerated for defective goods. Exceptions: It is not reasonable for the customer or the defect is unrecoverable.
9 will I present always a receipt to claim something?
It is advisable to keep always the receipt. Should this be landed once already in the waste, must be proved, when and where the product was purchased. Strictly speaking a witness, who was buying it is enough. More: paying large item purchases with the card. The bank statement or credit card statement is worth as a sales receipt that as much.
- what should I do if the seller despite all arguments does not accept my complaint?
It sometimes helps to ask for the store manager. Also can be show up like the terms and conditions, to talk through the contentious points. If anything goes and you would like to insist on his right, helps only a lawyer or contact the consumer Center.
11 Levi’s jeans, which I bought my friend in New York, has a Webfehler. Can I make a claim in a German branch of the label?
Here you must enquire easily. In any case, always, to complain about faulty goods I bought from abroad, at risk.
- what differences are there in online stores?
The right of withdrawal is valid for online orders. Means: the goods can be sent in any case without giving reasons within 14 days from the back. The money will be refunded without. However, is also here to ensure the Exchange rules of the dealer, so, for example, the label may be or not removed, etc. The return period begins with receipt of the goods, so delivery date of the post. I.e.: If the package is stored only a week at the local post office or at the neighbor, the period will be reduced accordingly. All is true, assuming the seller sends a correct right of revocation. It is about the right of withdrawal not, late or wrong teaches, extends the deadline.
Are excluded from the right of withdrawal for online purchases CDs, DVDs and software, but also custom-made, newspapers, magazines and perishable goods generally if the seal has been removed. In cosmetic products, one should carefully study the right of cancellation in the terms of service. In Cologne must be according to a judgment of the Oberlandesgericht exactly defined by April 27, 2010, when a product is considered “broken”.
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